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Assessing Organizations

Where are you today? Where are your partners today? Where are your customers today? Effective and efficient action starts by being informed about where you are right now. Here are some resources that help you answer the question "Where are we right now?"

"Evaluation in Organizations: A Systematic Approach to Enhancing Learning, Performance, and Change" by Darlene Russ-Eft andHallie Preskill

"Contextual Design : A Customer-Centered Approach to Systems Design" by Hugh Beyer and Karen Holtzblatt