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An
Interview with Steve March
This interview was conducted
in December 2002 for Compassionate Coaching.Use these links to jump to
specific sections of the interview.
What is coaching and how does it work?
A brief case study
What is compassionate leadership?
What do you mean "an integrated life?"
Effectiveness and fulfillment
Q:
So, you are a personal coach. Coaching is gaining in popularity. What
is coaching?
SM: Different coaches have different ways of answering that question.
So it is not surprising to hear the question. To me, coaching is a "way
of being" that has the impact of expanding self-understanding and
nurturing development in people.
In coaching there is a partnership between the coach and the client. The
coaching work that we do creates new interpretations of what is happening
that expand the possibilities for acting in ways that are more effective
and fulfilling.
Coaching provides the kind of partnership we all need as we walk deeper
and deeper into the world.
Q: What do you mean by "way of being?"
SM: We all have a way of being and acting in the world. We don't
act as a result of accepting inputs, thinking, and generating outputs
as computers do. As Heidegger pointed out, we are thrown into life as
if we are falling through time. Even stopping to think about what we are
going to do is acting. At every moment you are acting. It is unavoidable.
"Way of being" is an important concept for understanding coaching.
The intent of coaching as I'm defining it here is not to help you think
better or faster. Sure that may be helpful sometimes, but that isn't very
helpful when you need it most - when you find yourself thrown into a situation
with no time to think. This happens all the time. It is where we find
ourselves most of the time. In these situations, you're actions dependent
entirely on your way of being. The intent of coaching, as I'm defining
it, is to build the capability to be effective in these situations through
developing your way of being. In this way, you are left capable of self-correcting,
self-generating, and excellent performance independent of the coach at
the conclusion of the coaching program.
Q: How does coaching develop the client's way of being?
SM: We all pay attention to certain things. From this comes our
knowledge of ourselves and the world. We act in certain ways in accordance
to this knowledge. And because we act in these certain ways, we pay attention
to certain things. This is our way of being. You can think of It as a
kind of self-reinforcing loop of attention and action. Sometimes our way
of being is very effective and fulfilling. Sometimes it isn't.
To change our way of being, coaching intervenes in this self-reinforcing
loop in two ways. First, it changes what we pay attention to through introducing
new language and assigning self-observation exercises. Doing these self-observations
generates new knowledge about yourself, the world, and how you relate
to the world. Second, it changes what we do through assigning new practices
that we wouldn't engage in on our own. These new practices also change
what we pay attention to and generate new knowledge.
In combination, the new distinctions, self-observations, and practices
provide new knowledge that relaxes our grip on our "old" way
of being. This makes way for a "new" way of being to crystallize.
Our new way of being integrates and embodies our newfound knowledge.
This period of transformation is often chaotic and working with a coach
who has been through it before is very supportive.
Q: Can you give an example of what you're
talking about?
SM: I'll tell you the story of some of my own self-development
work. I asked my coach for help with applying rigor in my coaching with
clients. I sensed that sometimes I "go with the flow" and in
debriefing afterward I realize that I wasn't as helpful to the client
as I could have been.
She assigned me the practice of Bikram
yoga and the following questions to guide my self-observation while
I practiced.
- When do I loose focus?
- What triggers giving up on myself?
- What supports me and helps me get back on track?
- What am I learning about rigor vs. "going with the flow"
Now for those of you who
don't know anything about Bikram yoga, it is an extremely rigorous style
of yoga. Each session contains 26 poses, each performed twice. Sessions
are 90 minutes long and are practiced in a room heated to 100-110 degrees.
It is like doing yoga in a sauna.
I attended the first class
and I was one of four new people. The other three left before the 90
minutes as up. This is a demanding practice. As I practiced, I observed
my reaction to the rigor. I noticed that I would loose focus and give
up. I would pop out of the pose thinking "I hate this. I'm sweating
like a pig and it hurts." Then I noticed that when I relax my mind
and place my attention on my body that things were different. My body
wasn't complaining. It was just kind of hanging out - just being there
and doing yoga. Then I would think "This hurts" and find myself
giving up and popping out of the postures early. I watched as I did
this over and over. I began playing around, shifting my attention into
what I was feeling in my body instead of what I was thinking. When I
would start to think, I would shift my attention back to my body. In
this way, I was learning that sticking with rigor is going with the
flow in my body. When I was "going with the flow" before
I was going with my flow of thoughts and that wasn't conducive to applying
rigor.
My new knowledge about how I relate to rigor has been very useful in
working with clients. I've become very aware of how I am going with
the flow and what effect that is having on the relationship between
me and the client. My effectiveness with clients has improved and I
feel more grounded and relaxed overall. And I signed up for a six month
membership at the yoga studio and practice regularly.
Q: How did you decide to become a coach?
SM: I never made a big career decision to be a coach. I didn't
design it this way. As my personal and professional life became more
integrated with the world, I discovered that I was doing coaching and
being a coach. Of course, I didn't call it that until much later. Let
me tell the longer version of the story of this discovery.
I began my professional career as a software developer and tester in
the mid-1980s. I found lots of bugs and created my share as well. I
realized that the cost of poor quality to customers, companies, and
society is huge - even loss of life in some cases. I was frustrated
by this discovery. I began to search for ways of developing higher quality
software believing that this would help alleviate these terrible costs.
I read tons of books, attended quality conferences, took university
courses, befriended and apprenticed experts in the field, and participated
in quality improvement initiatives. However, knowing and teaching these
methods for developing high-quality software didn't help. These methods
have to actually be used by software developers and managers. So I realized
that the problem I was working on wasn't strictly a technological challenge
but was more fundamentally a people challenge. And I realized that the
focus had always been on people - quality of life - disguised as a technology
focus - poor quality software.
Just about the time I realized that my professional life was taking
a turn from technology to people focus, I also started practicing Zen
meditation. I was attracted to the freedom spoken about by the Eastern
philosophy of the Buddhists, Taoists, and Yogis. Like many westerners,
my first foray into this foreign worldview was through Suzuki's
"Zen Mind, Beginner's Mind" which was casually given to
me by a friend. It sat on my bookshelf for about six months before I
even opened it. I eventually read it. Looking back, I can say that I
understood almost none of Suzuki's meaning although my claim was quite
the opposite at the time.
I joined a Zen reading group and they were just starting the book
"A Brief History of Everything" by Ken Wilber. I had previously
seen the book in stores but was turned off by the boasting title and
stoic picture of Wilber on the cover. What I discovered by reading it
was an amazing and different way of looking at pretty much everything.
Wilber's project was the synthesis of wisdom and truth from all available
sources - philosophy, psychology, natural history, cultural history,
the evolution of consciousness and more. The book actually lived up
to its title. This massive project was the description of what he called
an integral theory.
Through reading Wilber I learned of the limitations of systems theory
which I had used extensively during my software quality days. Systems
theory cannot model consciousness itself - a critical piece of the human
challenges - either in the individual or the collective. In Wilber's
language, systems theory primarily a lower right-hand quadrant paradigm.
So I learned that I needed to include the development of consciousness
both individually and collectively to be effective.
A few job transitions led to becoming the Manager of Organizational
Development for a medium-sized industry-leading software company. Focusing
on helping the leaders and the organization become more effective provided
an opportunity to experiment, to learn, and to practice nurturing development.
This was challenging and I learned a lot about myself and the human
condition along the way. During this time my understanding of how people
develop was refined.
Over the course of several years
I synthesized much of the existing understanding of leading and organizing
into a theory of leadership and organizational development, using integral
theory as a guide. One of the things that I learned is that you can't
separate leadership development from organizational development. They
are not two changes but one despite the many books and experts who treat
one but not the other. I also learned that there are at least eight
distinct ways of leading and organizing - each attuned to different
challenges, each with their own gifts, each with their own pitfalls.
The question to ask isn't "which is the best overall way of leading
and organizing?" Instead, the question is "which way are we using now"
followed closely by "is it working" following closely by "which way
must we use next?" Having a theory that describes and integrates the
many ways of leading and organizing is a big help in answering these
questions. Ultimately, a leader must embody these questions in their
way of being. In other words, you can't think your way to leading excellently.
You'll never have the luxury to do so when it counts the most.
Emerging from this work is a practice of integral leading and organizing.
Integral leadership is compassionate leadership and compassionate leadership
is very effective, very efficient and it calls forth the best in people.
Q: What do you mean by compassionate leadership?
SM: Let's first understand the word compassion. It is composed
of two root words "com" and "passion." One meaning of "-passion" is
"suffering". In Latin "com-" means "together with" (or so I'm told -
I don't speak Latin). From this we get the meaning of compassion as
"suffering together." Now this seems useless - the leader who suffers
with you. However, to really understand what is meant by compassionate
leadership, we have to dig still deeper.
What is suffering? There are many ways to answer this question. I'm
not intending to slight the question but let me give one simple answer.
Suffering is enduring your present experience. But let's shift the tone
into terms we can appreciate more readily. Suffering is being present.
We now begin to see a glimmer of what a compassionate leader is - a
leader who is present. At this point you may be asking, "What is the
value of a leader who is present?" It may seem all too obvious to say
it but the value of being present is that everything happens now, in
the present. Change only happens now, in the present. Leading only happens
now, in the present. Organizing only happens now, in the present.
Q: So being present is the foundation for leading and organizing.
That isn't so hard, is it?
SM: Being present is no small task. We live in a society that
continuously draws our attention to the past or the future - anything
but the present. Our society is fixated on what the future will bring.
This is especially true in high tech where I've spent most of my professional
life. We are very achievement oriented. The flipside of this is that
we are also very deadline oriented and we fear making the wrong choices.
And it seems we're all waiting for the day when we can truly relax because
we are finally there, wherever that is. In all these ways and many more
we avoid being present to our own lives.
Q: And our attention is drawn to the past too? How is that?
SM: Memories surface. We justify our actions. We regret our choices.
We are conditioned to escape our present experience - our suffering
- by shifting our attention into the past or the future. Psychologists
have a name for this conditioning. In a general sense they call it "ego"
(which also includes superego).
Our ego is build on a foundation called the pleasure principle. This
is the principle that we move away from pain and toward pleasure.
Q: Are you saying that our focus should be only on what's
happening now exclusively?
SM: No. We need integration of past, present, and future for
our lives to make sense and be fulfilling. The present is where the
past and the future integrate. Without being present there is no integration.
Compassionate leadership is a way of being intentional, strategic, empathetic,
intelligent, effective, efficient, timely, and human. This is supported
by the kind of integration we're talking about here. To find leaders
with this integral way of being in the world is rare in my experience.
We're just scratching the surface here. Being present has a deep and
profound meaning. When we dig a little deeper we discover that there
are qualities of attention. Exploring these qualities is exploring our
true nature. This topic is vast and deep and probably best left for
a future interview.
Q: Is that why you call your company "Compassionate Coaching?"
SM: Yes. My way of coaching is compassionate because that's
what works. Chögyam Trungpa Rinpoche, a well-known Tibetan Buddhist
teacher, made the useful distinction between true compassion and idiot
compassion. Idiot compassion is being kind to people by helping them
avoid and escape their suffering. Idiot compassion doesn't challenge
you to really understand what is happening in your life. You gain no
new knowledge about yourself and the world. You just keep acting the
way you've always acted.
True compassion - to suffering together - actually engages life during
the only instant anything can be discovered and done - the present moment.
This can be very challenging and painful some days. Avoidance may feel
good for an instant but it is a trap. You feel good for an instant but
the trap is that you need to keep avoiding your life to keep feeling
good. So you see, idiot compassion is actually very cruel without intending
to be so.
Q: We're getting the cart ahead of the horse. Let's get back
to how you discovered coaching as your vocation.
SM: Along the way I discovered and incorporated integral transformative
practices into my life - practices that integrate body, mind, soul,
and Spirit in ways that are transformative. Life became increasingly
integrated. The distinction between personal and professional life became
blurry. That's not to say that I became a workaholic which I guess also
blurs that distinction. The integration I'm describing is more an experience
of integrated identity. This primed me to discover the next wave of
life - coaching.
Q: How did you discover this next wave?
SM: By this time, I had already been doing some coaching but
I didn't know it. Since I was involved with the leadership and organizational
development community, I had heard of coaching but didn't really know
what it was. I asked a friend who is coach to recommend a good book
on coaching. He recommended James Flaherty's book
"Coaching: Evoking Excellence in Others". As I read James'
book I discovered that his brand of coaching was founded on the very
same philosophy-in-action as my leadership and organizational development
practice - Wilber's integral theory. I instantly resonated with James'
approach and signed up for his coaching courses at New
Ventures West. A year and a half later I graduated as a certified
integral coach and started calling myself a coach.
At this point, calling myself a coach put my whole life into perspective
and all the different experiences that seemed so disconnected sort of
fell into place. As I said, it wasn't as much as design as it was a
discovery that brought a new sense of meaning to life.
Q: What happened during the year and a half of training?
SM: This year and a half was an intense period of synthesizing
experiences - both the triumphs and the tragedies - and all that I had
been learning about philosophy and psychology - both Eastern and Western
- through body practices, creativity exercises, more reading, a discipline
of self-observation, and meditation. Slowly an expanding self-understanding
shifted my way of being in the world toward coaching as a vocation.
During this period I discovered that the deep intention and gift of
all of personal and professional life so far was to help people to learn
about themselves - how wonderful and yet how mysterious they are. I
also learned through my own experience that learning about oneself actually
has a tremendous and positive impact on how one lives. The expansion
of self-understanding came with more joy, more peace, more self-acceptance,
and more self-compassion. I bring this into the work I do with clients.
Q: You're describing a lot of intensive self work. Are you
continuing that today?
SM: Yes. There is a playful curiosity that maintains an intense
engagement in expanding self-understanding. The curiosity seeks to deepen
understanding. I continue to explore new practices and work with a spiritual
teacher and several coaches. You can't get there by yourself. The coaches
and teachers I work with fill a critically important role in fostering
self-understanding. They provide the necessary context to deepen the
understanding.
These days I'm intensely studying and integrating the wisdom of Hameed
Ali's Diamond Approach (taught by the Ridhwan
School) into my way of being and coaching practice.
Q: What is your approach to coaching?
And how does it work?
SM: My coaching practice is founded on the philosophy that you
are effective and fulfilled when your life is well integrated. So it
follows that the central problem, if you could call it that, is lack
of integration. The methodology I use is called Integral Coaching.
Q: What do you mean by "when your life is well integrated?"
SM: To answer that question we have to ask another question,
"What are the parts of life that are integrated?" Of course, we don't
experience life as a collection of parts but thinking of it this way
is helpful when starting to describe living an integral life. We experience
self, culture, and nature. Clearly these have to be integrated and working
synergistically to experience effectiveness and fulfillment.
For example, say you only speak English and you get off the airplane
in Frankfurt, Germany. You're in a different culture, they speak German
not English, and you're likely to be less effective in getting around
until you figure out how to integrate with the German culture. You might
find someone who speaks both English and German for example and pay
they to be your interpreter. Or you buy a book written in English on
how to travel around Germany. The need for integration applies to national
and ethnic cultures as well a corporate and professional cultures.
You also have to be integrated with your natural environment. For example,
you might find yourself caught in the rain without an umbrella. This
is a simple example of not being integrated with nature. Your natural
environment is a source of possibilities, limitations, and resources.
How well do you synergize with those? While these are trivially obvious
examples they begin to show what is meant by integrating self, culture,
and nature.
Q: This doesn't sound too hard. Is it more complex that you're
making it seem?
SM: Well, yes. For example, what is the "self?" We experience
the body, emotions, thoughts, and soul. In our western culture, many
people are dissociated from their bodies in some fashion or another.
This shows up as all sorts of addictions - from hard drugs, to nicotine,
to alcohol, to sugar, television, video games, and so on. Some people
just need to "get outta here" and "go somewhere."
People repress or deny emotions all the time. We run from "bad"
feelings toward "good" feelings. And our thoughts run wild
raising everything from enlightening insights to harsh criticisms about
ourselves and others. Now we're getting a more accurate picture of the
challenge of integration.
Q: What about soul? First, what is the soul?
SM: There are many ways to answer this. Each spiritual tradition
has an answer to this question but it isn't necessary to align yourself
with one to answer the question. For me, the soul is what actually experiences
or witnesses everything. It is your connection with everything you experience.
Your soul is not your body, your emotions, or your thoughts. Realizing
this can be profound for some people. You are not your body. You are
not your emotions. You are not your thoughts. You are that which witnesses
your body, your emotions, your mind, your cultural surroundings, and
the natural environment around you. And when you integrate all of these
parts of life, you are effective and fulfilled.
Q: You are framing integration
as a path toward effectiveness and fulfillment.
SM: My framing in terms of effectiveness and fulfillment is a
slight simplification. To deepen our understanding of what it is like
to live an integral life we need to ask, "what is effectiveness?"
Effectiveness is self-correcting, self-generating and being capable
of long-term excellence. A person who is self-correcting is capable
of recognizing when they are off track and can correct their course
without assistance. Furthermore, people can always improve. Someone
who is self-generating is capable of discovering ways to improve on
their own. Long-term excellence is achieved when a person meets the
objective standards of the particular discipline in which the coaching
and integration are occurring. All three aspects of effectiveness are
experienced when living an integral life.
Q: Is this an all or nothing thing? Is a person either effective
or ineffective?
SM: A person can be effective at project management but be ineffective
in building the kinds of relationships necessary for promotion to vice
president. There are many aspects of life, each with different challenges,
and people will be effective in some aspects and ineffective in other
aspects. People tend to be effect to the extend that they are integrated.
So you can experience the integration of self, corporate culture, and
environment at work in a way that enables you to be an effective project
manager. However, you may need to expand your integration to include
other aspects of worklife to become effective whatever way is necessary
to become promoted to vice-president.
Q: What about fulfillment?
SM: To me being fulfilled is a state of compassionate acceptance
and love of who you are right now. Fulfillment is resting in the recognition
of the inherent value and meaningfulness of your life. It is a state
of self-compassion and self-love. Contrast fulfillment with success.
Success is something to be achieved in the future. Many people live
their lives chasing success, or should I say, they live in a state of
chasing success. Even when they achieve success, their state overwhelms
that feeling and they are off on another chase. I call this the "success
loop."
A truly integral life is a life that includes love, reverence, joy,
serenity, peace, and occasional moments of bliss. How much more fulfilling
can you get?
Q: What kinds of people hire you?
SM: So far my clients have mostly been professionals struggling
to become more effective and fulfilled at work or in the midst of some
sort of life transition - say from one career to another. I've also
been helping leaders become more grounded and better able to survive
and lead during these economically turbulent times. Several clients
are coaches themselves and we work together to improve their effectiveness
as coaches.
More broadly, the people that I work with tend to be bright, curious
about life, interested in understanding themselves and in becoming more
integrated, more effective, and more fulfilled. I'm always learning
new things from clients. I value these relationships dearly and I'm
very blessed to work with such gifted and wonderful people.
Q: If people are interested in working with you, what are
the first steps?
SM: The first step is to give me a call or drop me an e-mail
to arrange a phone conversation. First we try to get a general sense
of how well we would partner. If all lights are green, then we schedule
our first session. During the first session, we discuss the your issue
and get to know each other better. Then I build a coaching program and
propose along with a cost quote. If you accept the proposal, we begin
the work and meet regularly to track development and work through difficulties.
Along the way we make many discoveries and work to integrate new capabilities
into our way of being. One of the wonders of coaching is that both the
coach and the client develop as a result of the partnership.
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